Thank you for choosing us for your unique ear jewelry. As each item is custom 3D-printed to your specifications, our shipping and returns policy reflects the personalized nature of our products.
1. Shipping Information
We develop the main conception of a company according to the company's targets, and develop strategies of competitive advantage. We explore the dynamics of your market industry, competitors' cases, explore trends, and use new technologies for promoting your brand.Custom Order Processing: Each plug/tunnel is individually designed and 3D-printed specifically for you. This bespoke process begins immediately after your order is confirmed.
Shipping Methods: We offer various shipping options to accommodate your needs. The available methods, and associated details, will be presented during the checkout process based on your delivery location.
Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor its journey.
International Shipping: We are pleased to offer international shipping to many countries. Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These additional charges are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely; please contact your local customs office for more information.
2. Returns & Exchanges
Due to the custom and hygienic nature of our 3D-printed ear jewelry, our returns policy has specific conditions.
All Sales Final for Custom Items: As each plug/tunnel is custom-made to your unique design and size specifications, all sales are generally final. We do not offer returns or exchanges for custom items due to a change of mind, incorrect size chosen by the customer, or minor aesthetic variations inherent to 3D printing. Please double-check your order details, including sizes and designs, before finalizing your purchase.
Acceptable Reasons for Return/Exchange (Manufacturing Defects or Damage): We take great care in producing high-quality items. However, in the rare event that your product arrives:
Damaged during transit: Please notify us immediately upon receipt (within [e.g., 48 hours] of delivery) with clear photographic evidence of the damage to both the packaging and the item.
With a demonstrable manufacturing defect: If there is a clear flaw in the 3D print or material integrity that affects its function or appearance significantly, please contact us with supporting photos/videos within [e.g., 7 days] of delivery.
Return Process for Eligible Items:
Contact Us First: Before sending anything back, you must contact our customer service team at [Your Customer Service Email/Contact Form Link] to explain the issue and provide necessary photographic/video evidence.
Assessment: We will review your claim and determine if the item qualifies for a return or exchange based on the criteria above.
Return Authorization: If approved, we will provide you with specific instructions on how to return the item. Items returned without prior authorization will not be accepted.
Condition of Return: Eligible items must be returned in their original, unused condition, in their original packaging.
Resolution: For approved returns due to damage or manufacturing defects, we will either repair the item, replace it with an identical item, or issue a refund, at our discretion.
Incorrect Size Ordered by Customer: We rely on the measurements and specifications you provide. We strongly recommend accurately measuring your stretched ears before ordering. We are not responsible for incorrect sizing chosen by the customer.
Hygiene: For hygiene reasons, we cannot accept returns or exchanges on ear jewelry that has been worn or removed from its sealed packaging (if applicable), unless it is due to a verifiable manufacturing defect or transit damage as outlined above.
3. Order Cancellation
Limited Window: Due to the immediate start of our custom manufacturing process, order cancellations are only possible within a very limited window after purchase (e.g., within 12 hours). Once your order has moved into the design or printing phase, it cannot be canceled. Please contact us as soon as possible if you need to cancel an order.
